Information

Returns & warranty

Something not right? An unused item can be returned within 14 days — no reason needed.

14 days To change your mind

14 days For the refund after we receive the item

Manufacturer's Kontakt-Simon warranty on all products

Your right to return

If you buy as a consumer (a private individual, not for business use), you have the right to withdraw from the contract and return the item within 14 days of receipt, without giving a reason. This is provided by Lithuanian law.

Buying as a company The 14-day consumer withdrawal right does not apply to legal entities. Even so, we usually find a way — write to us. Warranty for faulty goods applies equally to all buyers.

Conditions

For a smooth return, the item must be:

unused and not installed — including never connected to electricity;
undamaged and not having lost its presentable condition;
in its original packaging, with all accessories.

You may of course open the packaging — otherwise you could not inspect the item. It just needs to stay in good shape and be able to protect the item on the way back.

How to return

Write to us

Email info@kontakt.lt with your order number and which item you wish to return. No reason needed — but if you share one, it helps us improve.

We reply

Within 1–2 business days we will tell you the most convenient way: send the parcel or drop by the store.

Pack the item

Put it back in its original packaging with all parts, and include the order number so we know whose parcel it is.

Send it back

Send to Neries krantinė 5A, Kaunas or bring it during opening hours.

Get your refund

Once received and checked, we refund to the same account you paid from.

Who pays for shipping

Situation	Shipping cost
You changed your mind	Paid by the buyer
The item is faulty	We pay
We sent the wrong item	We pay
Return at the store	Free

Getting your money back

We refund within 14 days of receiving the returned item — in practice usually sooner. We refund the same way you paid: card payments return to the same card, bank transfers to the same account.

We also refund the original delivery fee if you return the whole order. When returning only part of it, the delivery fee is not refunded.

Why can't I see the money yet? We see the refund on our side immediately, but your bank or card issuer still needs time — usually a few business days. If it has been longer, let us know.

Faulty or wrong item

If an item is faulty, damaged in transit, or we sent the wrong one — email info@kontakt.lt and attach a photo. A photo speeds things up a lot: we can often see the problem right away and send a replacement without waiting for the item to come back.

In such cases we cover all shipping costs, and you choose: an identical replacement, a different item, or a refund.

Warranty

All products carry the Kontakt-Simon manufacturer warranty. As the official distributor in Lithuania, we handle warranty matters directly with the manufacturer — you do not need to contact anyone yourself.

The warranty does not cover faults caused by improper installation, misuse, unauthorised disassembly or mains failures. Electrical installation work must be carried out by a qualified professional — this matters both for safety and for the warranty.

When a return is not possible

A return is not possible if the item:

has been installed or connected to electricity;
is damaged through misuse or improper installation;
is returned without original packaging or accessories;
was made or ordered specially to your individual specification.

If you are unsure whether your case qualifies — just write. We look at each situation individually and try to find a solution.

Need to return something?

Write with your order number — we reply within 1–2 business days.

info@kontakt.lt FAQ